Freshdesk

DSS can retrieve tickets from Freshdesk into Dataiku. This capability is provided by the “Freshdesk” plugin, which you need to install. Please see Installing plugins.

Freshdesk is a hosted support platform. Customers can submit tickets to your helpdesk using multiple support channels. With this tool, your customer support representatives are more productive.

Some well-known challenges of managing a support team include

• Being able to follow customer support representatives’ activity.

• Predicting your future staffing needs.

• Identifying the root causes of customer insatisfaction.

• Providing your Customer Success teams with insights regarding customers who are at high risk of churn.

Thanks to its powerful features for Churn Analytics or other use cases, Dataiku is the perfect tool to help you measurably improve your customer satisfaction.

This capability is just the begining of your customer support team’s success. Getting your whole support activity into Dataiku is literally a matter of minutes.

More information about the plugin is available in the Github repository