ServiceNow

Create ServiceNow Issue

This tool is provided by the “ServiceNow” plugin, which needs to be installed.

In the plugin Settings -> Service accounts (or User accounts), create a new preset to connect to a ServiceNow instance and enter a single service account credential. In the case of a User account preset, you can require Dataiku users to enter their credentials individually.

When configuring a tool instance in a project, choose a Service account or User account authentication preset.

The tool can create and populate a new issue with a summary and description, and optionally an issue impact (between 1 and 3) and urgency (between 1 and 3).

Test your Create ServiceNow Issue tool in the “Quick test” tab:

{
    "input": {
        "summary": "Your issue summary",
        "description": "Longer description",
        "impact": 2,
        "urgency": 3
    },
    "context": {}
}